Privacy Policy

Introduction

Second Opinion by Qikplus ("Second Opinion," "Qikplus," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy describes the types of information we may collect through our website, applications, forms, and related services, how that information may be used, and the choices available to you.

1. Information We Collect

Depending on how you use our services, we may collect the following categories of information:

Personal Information

Name and contact information.
Email address and phone number.
Account or registration information.
Information you provide when contacting us.

Medical and Health Information

Medical records, reports, prescriptions, imaging, laboratory results, diagnoses, symptoms, and other information you choose to submit for a second-opinion request.
Information relating to your medical history or current healthcare situation that is necessary to evaluate your request.

Technical Information

IP address and device information.
Browser type and operating system.
Pages visited, interactions, and approximate usage information.
Technical logs and diagnostic information.

2. How We Use Information

We may use information collected through our services to:

Provide, operate, and improve our second-opinion services.
Create and manage user accounts.
Process and coordinate second-opinion requests.
Communicate with patients and healthcare professionals.
Review information submitted as part of a case.
Respond to questions, requests, and support inquiries.
Maintain the security and reliability of our platform.
Detect, prevent, and investigate fraud, misuse, or security incidents.
Comply with applicable legal and regulatory requirements.
Improve our website, products, services, and user experience.

3. Health Information

If you use our platform to request a medical second opinion, you may voluntarily provide health-related information. This information may include medical reports, diagnostic images, prescriptions, symptoms, treatment history, and other healthcare information.

We use such information only for legitimate purposes connected with providing and operating the requested service, including facilitating review by appropriately qualified healthcare professionals where applicable.

Please do not submit information belonging to another person unless you are authorized to provide that information and have the appropriate permission to do so.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information when reasonably necessary to provide our services or operate our business, including with:

Healthcare professionals or medical reviewers involved in providing the requested service.
Service providers that support hosting, infrastructure, communications, analytics, security, payment processing, or other business operations.
Professional advisers where reasonably necessary.
Government authorities or other parties when required by applicable law, regulation, legal process, or a valid governmental request.
Other parties where necessary to protect the rights, safety, security, or property of our users, our platform, or others.

Where appropriate, we seek to require service providers and other third parties handling information on our behalf to maintain appropriate confidentiality and security safeguards.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, or loss.

However, no website, application, transmission, or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the requested services, fulfill the purposes described in this Privacy Policy, maintain appropriate business and security records, resolve disputes, and comply with applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where permitted by law.
Withdraw consent where processing is based on consent, subject to applicable limitations.
Ask questions about how your information is handled.
Submit a privacy-related complaint or request.

Some rights may be subject to legal, contractual, or operational limitations.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, improve performance, and support security.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

9. Children's Privacy

Our services are not intended to be used by children without appropriate involvement or authorization from a parent, guardian, or other person legally authorized to act on their behalf.

If you believe that information relating to a child has been provided to us improperly, please contact us so that we can review the situation and take appropriate action.

10. Third-Party Services and Links

Our website may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third-party services.

We encourage you to review the privacy policies of any third-party service before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date shown at the top of this page. We encourage you to review this page periodically.