Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you and Second Opinion by Qikplus ("Second Opinion," "Qikplus," "we," "us," or "our").

By accessing our website, creating an account, submitting a request, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you should not use our website or services.

2. Our Services

Second Opinion by Qikplus provides a platform designed to facilitate medical second-opinion requests and related communication and coordination.

Depending on the service selected, the platform may allow users to submit medical information and supporting documents for review by appropriately qualified healthcare professionals.

We may modify, suspend, add, or discontinue features or services from time to time.

3. Medical Disclaimer

The platform is intended to facilitate access to medical second opinions. It does not replace your relationship with your primary physician, treating specialist, hospital, or other healthcare provider.

A second opinion provided through the platform should be considered as additional professional input and should not automatically be treated as a definitive diagnosis or treatment recommendation.

Healthcare decisions should be made in consultation with appropriately qualified healthcare professionals who have sufficient knowledge of your individual circumstances.

4. Eligibility

You must provide accurate information and have the legal capacity to enter into these Terms when using our services.

If you are using the service on behalf of another person, including a child or another patient, you represent that you have the appropriate authority to do so.

5. User Accounts

Certain features may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

• Provide accurate and current account information.
• Keep your login credentials confidential.
• Notify us promptly if you suspect unauthorized access to your account.
• Do not share your account with another person unless expressly permitted.
• Do not use another person's account without authorization.

6. Information You Provide

You are responsible for ensuring that information you submit through the platform is accurate, complete, and provided lawfully.

Where you submit medical records or other information relating to another person, you confirm that you are authorized to provide that information and permit its use for the requested service.

Our handling of personal information is described in our Privacy Policy.

7. Fees and Payments

Certain services may require payment. Where applicable, the applicable price, payment terms, and any cancellation or refund conditions will be presented to you before you complete the transaction.

Payments may be processed through third-party payment providers. Your use of a payment provider may also be subject to that provider's terms and privacy policy.

Unless otherwise stated, you are responsible for providing valid payment information and completing applicable payment obligations.

8. Prohibited Uses

You agree not to use the website or services to:

• Provide false, misleading, fraudulent, or intentionally incomplete information.
• Impersonate another person or organization.
• Access another person's account without authorization.
• Interfere with the operation or security of the platform.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Upload malicious code, viruses, or harmful material.
• Use the platform for unlawful purposes.
• Copy, reproduce, modify, distribute, or exploit platform content without authorization.
• Use the service in a manner that could harm patients, healthcare professionals, or other users.

9. Intellectual Property

Unless otherwise stated, the website, platform, branding, logos, text, graphics, design, software, interfaces, and other materials provided by us are owned by or licensed to Second Opinion by Qikplus and are protected by applicable intellectual property laws.

These Terms do not grant you ownership of our intellectual property. You may use the website only for its intended purpose and in accordance with these Terms.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, healthcare services, or other resources.

We do not control and are not responsible for the content, availability, security, or practices of third-party services. Your use of those services may be governed by separate terms and policies.

11. Service Availability

We aim to keep the platform reliable and available, but we do not guarantee that the website or services will always be available, uninterrupted, error-free, or secure.

Service availability may be affected by maintenance, technical failures, third-party services, network interruptions, security incidents, or circumstances outside our reasonable control.

12. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the website and services are provided on an "as available" basis. We do not guarantee that the service will meet every individual requirement or that information available through the platform will always be complete, current, or error-free.

To the maximum extent permitted by applicable law, Second Opinion by Qikplus and its affiliates, employees, officers, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

13. Suspension and Termination

We may suspend or terminate access to the website or services where reasonably necessary, including where you violate these Terms, misuse the platform, create a security risk, or where required for legal or operational reasons.

You may stop using the services at any time. Provisions that by their nature should continue after termination may remain effective.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the website after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

15. Governing Law and Disputes

These Terms and your use of the services will be governed by the applicable laws of the jurisdiction in which the operating entity of Second Opinion by Qikplus is established, unless otherwise required by applicable law.

Any disputes arising from or relating to these Terms will be handled in accordance with applicable law and the appropriate jurisdiction.